Support & Service From Portkeys
Portkeys Technology Limited warranties to the customers that the product will be enjoyed one year warranty from the purchase date, according to the original sales receipt or invoice.
This warranty is extended to the purchasing customers only and proof of purchase is necessary to honor the warranty. If there is no proof of purchase provided with a warranty claim, Portkeys reserves the right to apply charges for parts and labor where they may be applicable.
If the product is broken on expire the warranty period, the customer can send back the broken parts to us, we will repair for you and only charge the material cost and the shipping fee.
*An extra note about LCD display: It is considered a 'normal and non-warrantable occurrence' in the broadcast industry for Liquid Crystal Display (LCD) panels to have 3 or sometimes more 'failed or defective' pixels.
Portkeys Corporation considers this industry standard too high and has set our 'normal, non-warrantable occurrence' at 1 'failed or defective' pixel. Portkeys Corporation therefore reserves the right to consider 1 'failed or defective' pixel as normal and acceptable and to not be covered under the standard one-year warranty policy. 2 or more 'failed or defective' pixels will be covered under the standard one-year warranty policy. Screen broken isn’t covered in warranty (except the factory production or false design). Due to constant effort to improve products and product features, specifications may change without notice.
*What is not covered by our warranty:
Problems resulting from accidents, misuse, abnormal handling,
Problems resulting from electrical power source issues
3rd-party servicing not authorized by Portkeys
Failure to follow product instructions
Water damage Scratches to the body or panel that occur as part of normal use.
For dealer, it is one good choice to send back the broken parts when they achieve certain quantity (We will repair freely but not include the expensive chip material cost). As it will save courier cost than to send one piece every time. After we analyze and judge the broken parts from the picture or video the customer provide. We factory will send out the accessory for repairing if the customer have the easy repairing ability. Surely we will provide the repairing training and the video guide. The courier cost and the accessories cost which it was broken by using should be charged by customer.
For assistance with product concerns or issues, please contact us.
Email: firstname.lastname@example.org or call+86 400 8090 896